Contact Us

If you would like to book with us or you just want to ask a question, please call us on 01463 589101, WhatsApp 07593 709505, or email heilancooexecutivetransfers@gmail.com. Our office is open daily from 08:00 to 20:00 — outside these hours leave a voicemail or message and we’ll get back to you as soon as possible.

When booking please have the following ready:

  • Pickup address and postcode

  • Drop-off address and postcode

  • Date and preferred pickup time

  • Number of passengers and luggage

  • Any special requirements (child seats, wheelchair access, etc.)

We’ll confirm your booking with a message and a fixed cost if applicable. If you’re asking a question, tell us as much detail as you can and we’ll respond promptly.

Heilan Coo Executive Transfers Privacy Policy

Last Updated: 10th November 2026

 

Privacy Policy

Heilan Coo Executive Transfers (“we”, “us”, or “our”) is dedicated to maintaining the privacy, confidentiality, and security of your personal data. This policy outlines how your information is collected, used, and securely stored when accessing our executive transfer, tour, and baggage services.

1. Who We Are

Heilan Coo Executive Transfers acts as a Data Controller under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We collect only the essential personal data required to process your booking and deliver our premium services, including:

  • Contact Information: Name, telephone number, and email address.

  • Journey & Logistics Details: Pick-up and drop-off addresses, travel dates and times, destinations, flight numbers, specific trail/accommodation routes (for baggage transfers), and other relevant booking requirements.

  • Payment Data: Credit/debit card information, securely processed via our integrated PCI-compliant payment processors (Square and Lopay). We do not store raw card numbers.

  • Vehicle Technology: CCTV footage and audio recording, where installed in our vehicles for public safety, licensing compliance, and security.

3. How We Use Your Information

Your data is processed strictly under the following lawful bases:

  • Performance of a Contract: To facilitate your executive transport, tour arrangements, baggage drops, and payment processing.

  • Legal Obligation: To comply with local licensing authority requirements (such as mandatory record-keeping under Scottish taxi licensing laws).

  • Legitimate Interests: To ensure passenger and driver safety, safeguard assets, handle customer service queries, manage lost property, and review vehicle footage where necessary.

4. Data Sharing

Your information is treated with the utmost confidentiality and shared only with:

  • Our Elite Driving Team: Hand-picked drivers within our network who receive only the specific communication details required to complete your booking.

  • Secure Infrastructure Providers: Cloud-based booking, scheduling, and diary systems securely operated under enterprise licenses (including Google Workspace).

  • Licensing Authorities & Law Enforcement: Local councils or Police Scotland, strictly where required by law for public safety, compliance auditing, or formal investigative purposes.

5. Data Retention

Data will not be retained longer than necessary for the purposes it was collected:

  • General Bookings: Retained for 12 months following completion of the journey to resolve any customer service queries.

  • Legal & Licensing Records: Maintained for a minimum of five years as mandated by local Scottish licensing authorities.

  • CCTV Footage: Automatically overwritten and permanently deleted after 30 days, unless actively required for an ongoing incident investigation.

6. Data Security

We implement strict technical and organizational measures to safeguard your personal data against unauthorized access, loss, or disclosure:

  • Fully encrypted, cloud-based booking and diary software.

  • Biometric and password-protected administrative devices.

  • Secure, locked storage of physical records where applicable.

7. Your Rights

Under the UK GDPR, you hold specific statutory rights regarding your personal data:

  • The right to access, correct, or request the erasure of your personal data.

  • The right to object to or restrict the processing of your data.

  • The right to data portability (requesting a copy of your data in a standard format).

To exercise any of these rights, please contact us directly at heilancooexecutivetransfers@gmail.com or call 01463 589101.

8. Complaints

If you are dissatisfied with how we handle your personal data, we invite you to contact us directly so we can resolve the matter immediately. You also retain the right to submit a formal complaint to the UK supervisory body, the Information Commissioner’s Office (ICO).